RYAN ANDREW PICK

Global Security Protective Services

• Orchestrated and led the evaluation, planning, and implementation of projects involving cross-functional stakeholders, driving efficiency through needs assessments and cost/benefit analyses. Streamlined workflows and enhanced data accuracy through targeted technology solutions, resulting in a 30-55% reduction in manual processing costs. Fostered a collaborative team environment while overseeing QA testing and user acceptance testing (UAT) to ensure seamless integration and optimal performance, supporting professional growth and project success.
• Led the development and implementation of AppSheet applications for Principles Protective Service and operations teams, significantly enhancing operational efficiency and data management in high-stakes security settings. These applications streamlined incident management, travel/event coordination, compliance assessments, and after-action reporting. Most currently overseeing AI integrations to further improve intelligence research, data analysis, and decision-making.
• Spearheaded the development of a performance cycle review tracker, centralizing the performance review process for all employees. Led a cross-functional team in implementing this proactive automation, resulting in a remarkable reduction of approximately 200 hours each month of manual work across multiple orgs. Managers were empowered to effortlessly share key metrics with their leadership team, driving data-informed decision-making and fostering a culture of continuous improvement.
• Developed a service management tool that enabled teams to compare predictive and actual employee hours, reducing workflow impact by 47% and automating KPI and red flag reporting, saving approximately 300 hours. Led a cross-functional team to ensure seamless integration, significantly enhancing business continuity and supporting strategic planning and resource allocation across the organization.
• Proactively tackled feature roadblocks and enhanced teams' evolving workflows by developing mockups for existing UI functions, leveraging the A/B approach. The implementation of this solution led to smoother transitions, increased user satisfaction, and a streamlined user interface, resulting in improved productivity and reduced errors.

Global Security Intelligence and Investigations

• Provide strategic guidance and oversee the development, planning, and design of metrics reports for internal and external teams. Identify and proactively address data processing issues, implementing robust countermeasures to ensure the quality and validity of raw data sheets. Streamline data collection and generation through the effective utilization of automation tools, enhancing accuracy and efficiency.
• Led the development and maintenance of the Service Production Tracker, a tool managing service production across multiple regions. This innovative solution provides leadership with live metrics to forecast workloads, assign tasks, and drive analyst productivity. Its seamless integration streamlines team pillar support, enhancing operational efficiency and performance.
• Modernized service production management with the Service Production Tracker, handling 16,000 hours of upcoming production—a 2,033% increase from 2019. By providing key performance indicators, the tool enabled leadership to expand the analyst team from 15 to 86 members in just over two years. The continued growth trajectory in 2022 underscores the tool's critical role in driving organizational success.
• Developed an innovative Open-Source Research (OSR) tool, reducing research efforts by 35-40%. This tool automates URL manipulation across 200+ sites, allowing users to search names and locations effortlessly. It also automates Boolean strings, enabling comprehensive open-domain research. The user-friendly interface has significantly improved research efficiency and saved valuable time.
• Championed the implementation of an innovative solution to streamline the purchase order process for the contingent workforce. By introducing a centralized document, enabled efficient management of large quantity purchase orders across multiple regions. This solution empowers vendor management teams with comprehensive tracking of monthly labor and expense costs for each individual, resulting in a significant reduction of approximately 90 hours of manual work.

Global Security Intelligence and Investigations

• Proactively built teams and fostered strategic partnerships with GS, GSII, and external partners to broaden the range of resources and tools available within the Investigations Centers. This collaborative effort aimed to bridge gaps and address operational challenges, enabling the Centers to operate at their fullest potential.
• Engaged in team development opportunities and implemented innovative solutions to drive growth within the department, resulting in enhanced performance and increased efficiency.
• Developed the service production tracker to manage all incoming and outgoing services. Provided Key Performance Indicator Reports to supply leadership with actionable metrics to forecast upcoming workload hours and perform head count analysis needed to achieve maximum efficiency.
• Utilized advanced open-source intelligence (OSINT) techniques to conduct thorough investigations on individuals and organizations of interest, leveraging publicly available information to gather critical insights and support decision-making processes.
• Conducted comprehensive video investigations and meticulously prepared detailed investigative reports on a wide range of investigation matters spanning multiple regions, providing invaluable support to HR and Legal teams in making informed business decisions.

Walmart - Asset Protection Manager

• Proven expertise in analyzing Retail Link reports and leveraging large-scale data queries to identify trends, uncover opportunities, and develop actionable insights for robust asset protection strategies. Skilled in designing and implementing safeguards to minimize workplace incidents, enhance security operations and protect company assets, including effective collaboration with contracted security teams and local police. Responsible for interviewing and resolving internal & ethics cases in and outside of the market utilizing Wicklander-Zulawski techniques.
• Proficient in using internal Space CAD software for safety planning, secure storage compliance moves, CCTV installations (RG59/CAT6 runs, PoE extenders), supporting contract vendors with timelines, actionable items and ensuring projects remain within budget. Experienced in covert install operations, organized retail theft investigations, and active shooter scenarios.

Achievements:

• Reduced shrink, saving the store $360K in operational/external losses.
• Resolved 193 external cases and closed out 11 organized retail theft groups, recovering $121K in external loss and preventing an additional $490K in stop loss.
• Designed innovative risk mitigation programs by securing products and internal resources through preventive measures.
• Enhanced operational strategies by creating Excel-based reporting tools using data from Retail Link, enabling informed decision-making and improving efficiency across local and surrounding stores which would be built into Walmart's red flag reporting system.

TJX - Loss Prevention Multi District Trainer

• Led the training and development of new and existing detectives, fostering growth and ensuring consistent performance across strategic shortage programs and internal investigations. Built strong partnerships with management and sales associates to promote open communication and collaboration. Monitored and validated detective adherence to shortage-reduction programs while ensuring a thorough understanding of investigative procedures.
• Successfully resolved internal investigations using Wicklander-Zulawski methods, expanding case scopes and maximizing impact on shortage reduction. Leveraged both physical and 2D Technical CAD Drawing plans to manage equipment installations and strategically optimize product placement, reducing shrink and improving operational efficiency. Supported the District Loss Prevention Manager with high-priority assignments, demonstrating adaptability and commitment to organizational goals.

Achievements:

• Investigations: Conducted thorough investigations into dishonest associate activity, resolving theft cases through effective interviews and investigative techniques.
• Training: Trained and mentored Loss Prevention Detectives across the Greater Bay Area, ensuring consistent alignment with shortage-reduction strategies and organizational goals.
• Strategic Planning: Created and maintained Loss Prevention strategic shortage plans across the region, driving initiatives to reduce shrink and safeguard assets.
• CCTV Optimization: Managed the maintenance and operation of CCTV systems, implementing dome strategies and routine servicing to enhance security coverage.
• Community Partnerships: Partnered with local police departments and community retailers to resolve high-priority cases and foster a safe retail environment.
• Recruitment: Recruited and onboarded skilled Loss Prevention Detectives, strengthening team capabilities and operational efficiency.
• Risk Mitigation: Collaborated with store teams to improve compliance, mitigate operational risks, and enhance fraud prevention measures.
• Data Analysis: Designed advanced Excel tools to analyze shortage data, identify theft trends, and support the implementation of shortage-reduction plans.

Kohls - Loss Prevention Supervisor

• Responsible for implementing, maintaining, and supervising all company loss prevention programs. Initiated and conducted internal and external investigations, developing solid leads and uncovering sources to resolve cases effectively. Trained store associates on theft prevention and shortage reduction strategies, fostering a culture of accountability and awareness.
• Analyzed data to identify operational shortages and theft trends, providing actionable recommendations to address issues and enhance overall security. Conducted operational audits and actively participated in store safety programs to ensure compliance, mitigate risks, and promote a safe working environment.
• Collaborated with the corporate Enterprise Architecture team to support our 9 new Kohl's innovation stores and 39 existing stores within our district/region. Responsibilities included planning and executing site plan markups for both on-site and off-site initiatives. Oversaw the installation and upgrade of security systems, including CCTV camera equipment, alarm panels, motion detectors, glass break detection systems, and 3M glass installations, ensuring compliance with safety standards and optimizing loss prevention measures.


• External Captain: Monitored and reported daily statistics, including Hours per Apprehension data, to track performance and efficiency. Designed quarterly contests to challenge and motivate Loss Prevention Associates, fostering healthy competition and enhancing team performance. Sent weekly recognition updates highlighting individual and store-level productivity and achievements.
• Internal Captain: Reviewed and analyzed the EBR Dashboard across 13 stores in the San Diego District to ensure all internal leads were thoroughly investigated. Generated and interpreted reports from RDS, EBR, and Coupon Inquiry to uncover patterns and support investigations.
• Training Captain: Ensured new and existing Loss Prevention Associates were fully trained on current policies and procedures. Scheduled weekly computer-based training sessions and conducted one-on-one coaching to address skill gaps and reinforce best practices.